Contact Us

Contact Grahsajja — We’re Here to Help

Have a question about an order, a product, or need help choosing the right bedding? Our team is ready to assist you. Reach out through any of the channels below and we’ll get back to you as quickly as possible.

Get in Touch

Business Hours

  • Monday – Saturday: 10:00 AM – 7:00 PM IST
  • Sunday: Closed

We aim to respond to all email queries within 24–48 business hours.

What Can We Help You With?

  • 🛏️ Product queries — fabric details, thread count, sizing, care instructions
  • 📦 Order status & tracking — where is my order, delivery updates
  • 🔄 Returns & exchanges — initiating a return or replacement request
  • 💳 Payment issues — failed transactions, refund status
  • 🎨 Styling advice — help choosing the right bedding for your home
  • 🏨 Bulk & institutional orders — hotels, hospitals, interior designers

Frequently Asked Questions

How do I track my order?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your shipment on the courier partner’s website. For further help, email us at info@grahsajja.shop with your order number.

How do I initiate a return or exchange?
Please email us at info@grahsajja.shop within the return window with your order number and reason for return. Our team will guide you through the process. Please refer to our Refund & Return Policy for full details.

I haven’t received my order. What should I do?
If your order has not arrived within 5–7 working days, please contact us at info@grahsajja.shop or call +91 7275000720. Please note that non-receipt complaints must be raised within 45 days of placing the order.

Do you take bulk or institutional orders?
Yes. Grahsajja supplies premium home textiles to hotels, hospitals, guest houses, and interior designers. Please email us at grahsajjakanpur@gmail.com with your requirements and we will get back to you with a custom quote.

Can I visit your store in Kanpur?
Yes. Our store is located at Shop No. 126, Naveen Market, Kanpur — 208001, Uttar Pradesh. We are open Monday to Saturday, 10:00 AM to 7:00 PM IST.

What is the best way to contact Grahsajja?
For the fastest response, email us at info@grahsajja.shop or call/WhatsApp us at +91 7275000720 during business hours (Monday–Saturday, 10 AM–7 PM IST).