Grahsajja Delivery Policy

At Grahsajja, we are committed to delivering your premium home textiles safely, quickly, and reliably across India. Please read our delivery policy carefully before placing your order.

Delivery Timeframe

Orders are delivered within 4–5 working days from the date of order placement. Delivery timelines may vary slightly depending on your location, courier availability, and public holidays.

Delivery Coverage

We deliver pan-India — across all states, union territories, metro cities, tier-2 cities, and smaller towns. For a full list of serviceable locations, please visit our Market Presence page.

Delivery Attempts

Our courier partner will make a maximum of 3 delivery attempts at your registered address. If you are unavailable or do not accept the delivery across all three attempts, Grahsajja reserves the right to cancel the order at its discretion. In such cases, please contact us at info@grahsajja.shop to reschedule.

Incorrect Delivery Address

Please ensure your delivery address — including flat/house number, street, landmark, city, state, and PIN code — is complete and accurate at the time of placing your order. If a non-delivery occurs due to an incorrect address provided by you, any additional redelivery charges will be borne by the customer. Grahsajja will not be responsible for orders delivered to a wrong address due to incorrect information provided at checkout.

Non-Receipt of Order

If you have not received your order, please raise a complaint within 45 days of placing the order. Complaints raised after this period will not be entertained, and it will be assumed that the order was successfully delivered.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation with a tracking number via email or SMS. You can use this to track your order in real time through our courier partner’s website.

Colour Disclaimer

We make every effort to display product colours accurately on our website. However, actual colours may vary slightly depending on your device screen settings and monitor calibration. This is not considered a defect and does not qualify for a return under colour variation alone.

Payment & Order Security

All transactions on grahsajja.shop are processed securely. Please ensure you use only your own valid credit/debit card or UPI account when placing an order. Grahsajja will not be liable for any fraudulent card use — the liability for fraudulent transactions rests solely with the cardholder.

Frequently Asked Questions

How long does delivery take?
Orders are delivered within 4–5 working days of order placement across India.

Does Grahsajja deliver across all of India?
Yes. We deliver pan-India to all states and union territories, including metro cities, tier-2 cities, and smaller towns.

What happens if I miss the delivery?
Our courier will attempt delivery up to 3 times. If all attempts fail, the order may be cancelled. Please contact us at info@grahsajja.shop to reschedule.

What if my order hasn’t arrived after 5 working days?
Please contact us at info@grahsajja.shop or call +91 7275000720. Ensure you raise a non-receipt complaint within 45 days of placing the order.

Can I change my delivery address after placing an order?
Please contact us immediately at info@grahsajja.shop if you need to update your delivery address. Address changes may not be possible once the order has been dispatched.

Is there a delivery charge?
Delivery charges, if applicable, will be displayed at checkout before you confirm your order.

How do I track my order?
You will receive a tracking number via email or SMS once your order is dispatched. Use this to track your shipment on the courier partner’s website.

Contact Us

For any delivery-related queries, please reach out to us:

• 📧 Email: info@grahsajja.shop
• 📞 Phone: +91 7275000720
• 📍 Address: Shop No. 126, Naveen Market, Kanpur — 208001, Uttar Pradesh, India