Cancellations by Grah Sajja:
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have made payment for the same, the said amount will be reversed back to the account from which payment was made.
Cancellations by the Customer:
In case we receive a cancellation notice from you and the order has not been shipped by us, we shall cancel the order and refund the entire amount, in case payment has already been made. The orders that have already been shipped by us will not be cancelled and you will have to check our return policy for those orders.
Final Decision:
Any decision taken by Grah Sajja in respect of cancellation of an order shall be final and binding on you. You hereby agree to not dispute the decision made by Grah Sajja and accept the decision regarding such cancellation.
Shipping:
Your Order will be delivered in at your place in 4-5 working days at maximum, once you place an order.
Subject to the other terms contained herein, title and risk of loss for all products ordered by you shall pass on to you upon delivery of the shipment unto you.
Return & Refund
Thank you for shopping at Grah Sajja. We appreciate the fact that you like to buy our products. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product. As with any shopping experience, there are terms and conditions that apply to transactions at Grah Sajja Store. The main thing to remember is that by placing an order or making a purchase at Grah Sajja, you agree to the terms set forth below.
Product is Defective - during the manufacturing process
The Product is Not as described on the website
Order is Delayed for over 10 days
Returns of items shipped from www.grahsajja.shop can be returned within 15 days of receipt.
All you need to do is to ensure that the product is in its original condition, tags and packaging.
PRODUCT CAN NOT BE RETURNED/CANCELLED IF:
If you have crossed the 15-day return window.If the product is damaged (Not in its original condition), or tags and packaging are missing.
And orders cannot be cancelled, once they are shipped.
WHEN CAN I GET MY REFUND?
Please note, that Grah Sajja initiates the refund upon successful return pick up, or after the returned item has reached us. Therefore, the refund time may vary by the time taken by the courier partner to deliver the return to our warehouse
It will take us a maximum of 5 - 14 Business Days to initiate a refund. You will be notified of the same by email.