Grahsajja Customer Service

At Grahsajja, customer satisfaction is at the heart of everything we do. We believe in delivering premium quality home textiles with service that matches. Whether you have a question about an order, need help with a return, or want to track your shipment — we’re here for you.

📞 Contact Our Customer Care Team

• Phone / WhatsApp: +91 7275000720 (Monday–Saturday, 10 AM – 7 PM IST)
• Email: info@grahsajja.shop
• Address: Shop No. 126, Naveen Market, Kanpur — 208001, Uttar Pradesh, India

🛏️ Return Policy

What Can Be Returned?

We accept returns for the following reasons:

• Product arrived damaged in transit
• Product has a manufacturing defect
• Product is not as described on the website

Please inform us of any damage or defect within 48 hours of delivery to be eligible for a replacement or refund.

Return Notice Period & Refund Structure

• Within 15 days of purchase: Full refund on approved returns
• Between 15–30 days of purchase: 50% refund on approved returns
• After 30 days: No returns or refunds accepted

How to Initiate a Return

1. Call us on +91 7275000720 or email info@grahsajja.shop with your order details and reason for return.
2. Our team will review your request and confirm approval.
3. Once approved, ship the product in its original, transit-worthy packaging to our warehouse address:
   Grahsajja — 126, Naveen Market, Kanpur – 208001, Uttar Pradesh, India

Note: Returns are only accepted for damaged or defective products. Products must be unused and in original packaging with all tags intact.

💰 Refund Period

Once your return is received and approved, refunds are credited to your original payment method within 15 business days. You will be notified by email once the refund has been processed.

📦 Shipping Policy

Delivery Duration

Orders are delivered within 4–5 working days from the date of order placement, across India.

Shipping Charges

We offer free shipping on most orders across India. Any applicable shipping charges will be clearly displayed at checkout before you confirm your order.

Delivery Signature

You will be asked to sign a delivery confirmation form upon receipt of your order, confirming that the product was delivered in the correct condition without obvious defects or damage. Please inspect your package at the time of delivery.

🔍 How to Track Your Order

Once your order is dispatched, you will receive a shipping confirmation email or SMS with your tracking number and the name of the courier partner. Use this tracking number on the courier’s website to check your delivery status in real time.

If you haven’t received a tracking update or are having trouble, contact us at info@grahsajja.shop or call +91 7275000720 (10 AM – 7 PM, Monday–Saturday).

Frequently Asked Questions

How do I cancel my order?
Call us on +91 7275000720 or email info@grahsajja.shop before your order is shipped. Once shipped, orders cannot be cancelled — please initiate a return after delivery if eligible.

Within how many hours must I report damage?
Please report any damage or defect within 48 hours of delivery to be eligible for a replacement or refund.

What is the refund timeline?
Refunds are processed within 15 business days of receiving and approving the returned product.

Do I get a full refund if I return within 15 days?
Yes. Returns initiated within 15 days of purchase receive a full refund (for eligible damaged/defective products). Returns between 15–30 days receive a 50% refund. No returns are accepted after 30 days.

Is shipping free?
Yes, we offer free shipping on most orders. Any applicable charges will be shown at checkout.

How do I track my order?
You will receive a tracking number via email or SMS after dispatch. Use it on the courier partner’s website to track your shipment. For help, call +91 7275000720 or email info@grahsajja.shop.