Privacy Policy

Privacy Policy — Grahsajja

Last updated: June 2026

At Grahsajja (operated by Spread Home Products Pvt. Ltd.), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit or shop at www.grahsajja.shop.

By using our website or placing an order, you consent to the practices described in this policy.

1. Information We Collect

When you visit or shop on grahsajja.shop, we may collect the following information:

  • Personal identification information — name, email address, phone number, billing and shipping address
  • Payment information — credit/debit card details or UPI information (processed securely via our payment gateway; we do not store card details)
  • Order information — products purchased, order history, and transaction records
  • Device and browsing information — IP address, browser type, pages visited, and time spent on the website (via cookies)
  • Communications — emails, messages, or feedback you send us

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including delivery and returns
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your queries and provide customer support
  • Send promotional emails, offers, and newsletters (only with your consent)
  • Improve our website, product listings, and customer experience
  • Detect and prevent fraud or unauthorised transactions
  • Comply with applicable Indian laws and regulations

3. Communications & Marketing

By placing an order or registering on grahsajja.shop, you agree to receive transactional communications (order confirmations, shipping updates) via email and SMS.

With your consent, we may also send you promotional communications including offers, new arrivals, and newsletters. You can opt out at any time by:

  • Clicking the Unsubscribe link at the bottom of any marketing email
  • Emailing us at info@grahsajja.shop with your opt-out request

Please note: opting out of marketing communications will not affect transactional emails related to your orders.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Courier and logistics partners — to fulfil and deliver your orders
  • Payment gateway providers — to process transactions securely
  • Legal authorities — if required by law, court order, or fraud investigation

All third-party partners are required to handle your data securely and only for the purpose for which it was shared.

5. Payment Security

All payment transactions on grahsajja.shop are processed through secure, encrypted payment gateways. We do not store your credit/debit card details on our servers. You must use only your own valid payment method when placing an order. Grahsajja will not be liable for any fraudulent card use — the liability for fraudulent transactions rests with the cardholder.

6. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can choose to disable cookies through your browser settings; however, some features of the website may not function correctly without them.

7. Product Descriptions & Pricing

We make every effort to ensure product descriptions, images, and pricing on grahsajja.shop are accurate and up to date. However:

  • Product colours may appear slightly different on screen depending on your device and monitor settings.
  • In the rare event of a pricing error, we will contact you before processing your order or cancel and notify you if the correct price is significantly different.
  • If a product is not as described, your remedy is to return it in unused condition as per our Returns & Cancellation Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@grahsajja.shop.

10. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Kanpur, Uttar Pradesh, India.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

Frequently Asked Questions

Does Grahsajja store my credit/debit card details?
No. All payment transactions are processed through secure third-party payment gateways. Grahsajja does not store your card details on its servers.

Will Grahsajja share my personal information with third parties?
We only share your information with courier partners (for delivery) and payment gateways (for transactions). We do not sell or rent your data to any third party.

How do I unsubscribe from marketing emails?
Click the Unsubscribe link at the bottom of any marketing email, or email us at info@grahsajja.shop with your opt-out request.

How can I access or delete my personal data?
Email us at info@grahsajja.shop with your request. We will respond within a reasonable timeframe in accordance with applicable Indian law.

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